Client: Global Healthcare Solutions Firm

Business Challenge:

The client was moving to Salesforce which required upwards of 300 resources . Because it lacked strong internal resources, this client had engaged an industry-leading consulting corporation to perform custom development. This corporation was charging consulting prices for staff augmentation work and so the client quickly became over budget and past deadline on the project. The client was also unhappy with the lack of culture affinity with its internal teams. They were challenged with time zone differences for the offshore division of this consulting firm.

Skillsets:

Project Managers

Salesforce PMs, BAs, Developers, and Architects

Solution:

OPS built out a team of project managers, business systems analysts and technical architects with the ability to convert our consultants to full-time, unlike their prior consulting partner. Through Provalus, we provided a team of functional and UAT testers to support their ongoing migration work plus their Service Cloud portal once their new clients had been migrated to the application.

Impact:

Our highly customized solution allowed for an affordable Salesforce migration and fully integrated QA with the added benefit of our team’s strong communication skills during customer-facing interactions.