Optomi Professional Services

Dedicated to partnering with clients to fuel critical technology initiatives

We are a 100% U.S.-based firm dedicated to providing IT services through three channels: talent, professional, and managed services. Collectively, our partners are provided with a comprehensive suite of services to fuel their technology initiatives through our two brands, Optomi and Provalus

Talent Services

Professional Services

Managed Services

Partner with us to power your tech initiatives through our talent, professional, and managed services

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Optomi specializes in delivering highly qualified, culturally aligned talent to our partners. Our delivery teams are aligned to one of our 7 core competencies: Business Optimization, Software Engineering, Cloud & Infrastructure, Cybersecurity, Data Modernization, SaaS, and Emerging Tech, making us a leader in the tech talent industry.

We specialize in Contract, Contract-to-Hire, Permanent Hires, and Team Augmentation

Skillset-Focused Recruiters
National Talent Pipelines
Consultant-Centered

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We provide our partners with cost-effective, long-term professional solutions – no matter the level of complexity. We offer best-in-class solutions in the areas of ServiceNow, Cybersecurity, Program Management, and Software Solutions. Our unique approach cultivates hybrid teams who grow with our partners at scale, providing exceptional ROI and furthering our mission to create a new generation of tech talent.

We specialize in Thought Leadership, Delivery Management, and Rural CoEs

Practice-Focused
Project-Oriented
Customized Solutions

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We’re ready to collaborate with you to deliver managed services, onshore outsourcing, and team augmentation solutions for your BPO, Customer Experience, and IT Support (Helpdesk, IAM, NOC, SOC) initiatives. Engaging with us means you will have a committed partner dedicated to addressing your evolving business challenges while breathing new life into rural US communities.

We specialize in BPO, Customer Experience, and IT Support (Help Desk, IAM, NOC, SOC)

100% Onshore in Rural Communities
Industry-Leading Retention
Unique Training

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OPS Success Stories

See how we've successfully propelled our clients' business forward

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Seamlessly Integrating ServiceNow to Improve Productivity and Operational Efficiency

March 4, 2025

Employee reluctance to adopt ServiceNow, driven by a lack of understanding and confidence in navigating its features, resulted in a significant decline in the client’s productivity and operational efficiency. Facing an urgent need to effectively implement ServiceNow, the client partnered with Optomi Professional Services (OPS) to devise a strategy to seamlessly integrate the platform into employees’ daily workflows.

Realizing Unseen Value with GRC Module Re-Integration

February 4, 2025

A leading healthcare insurance company experienced several challenges with their Governance, Risk, and Compliance (GRC) module due to the extensive customizations made during the initial implementation. While originally intended to meet specific needs, these customizations deviated significantly from standard configurations, leading to system inefficiencies, maintenance difficulties, and issues with platform upgrades. The client engaged Optomi Professional Services (OPS) to address these issues head-on.

Swift Intervention Transforms Vulnerability Response, Enabling Real-Time Decision Making and over $1M in Annual Savings for Fortune 150 Institution

January 7, 2025

A Fortune 150 financial services institution faced significant setbacks due to a stalled Vulnerability Response implementation utilizing the ServiceNow platform. The lack of industry expertise from the selected implementation partner resulted in the inability to move any code to production after months of attempts. ServiceNow was a newly implemented platform for the organization, leading to internal confusion, skepticism, limited adoption, and an inability to automate, orchestrate, or build new functions.

Opportunities with OPS

We're hiring positions under our talent, professional, and managed services. Whether you're a consultant looking for your next contract role, a recent graduate in search of your first career move, or you're living in a small town and looking to kick-start your career in IT, OPS has got you covered.

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Who we are

About Us

We take a refreshingly unique approach to delivering talent that drives innovation in technology.

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Culture

We’re dedicated and passionate individuals working to do the right thing in every circumstance.

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Awards

Our commitment to excellence is a testament to our growth and dedication to our mission.

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What people are saying about OPS

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Let's connect on how we can help drive your business toward success

Case Studies

AI Code Generation – Promise or Problem?

By Harry Goldman • December 16, 2025

“If AI can generate your source code, do we still need developers?” I see this question from two perspectives: As a long-time developer and as a Data Scientist.

Optomi Professional Services Appoints Chief Operating Officer

December 4, 2025

Optomi Professional Services (OPS), announced today that Nick Murphy has been appointed Chief Operating Officer effective December 1, 2025.

Provalus employees working in Center of Excellence in rural Tahlequah, Oklahoma

Provalus Featured in The Wall Street Journal for Bringing Technology Jobs to Rural America

October 22, 2025

We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”

Tyler Snellings to Succeed Founder Radka Winwood as President of Optomi

September 24, 2025

OPS announces Tyler Snellings will be named President of Optomi effective October 1, 2025, succeeding OPS co-founder and current Optomi President Radka Winwood, who plans to retire.

Optomi Professional Services Advances to Specialist Partner in the ServiceNow Consulting and Implementation Partner Program

September 10, 2025

Optomi Professional Services (OPS) today announced it has advanced in the ServiceNow Consulting and Implementation Partner Program to the Specialist Partner segment. OPS powers high-impact initiatives by providing expertise and guidance aligned with partner goals. With a focus on delivering scalable teams and tailored solutions, OPS helps organizations maximize the impact of the ServiceNow platform. “OPS views ServiceNow as a strategic solution partner, enabling us to deliver talent, professional, and managed services to clients nationwide,” said Senior Director Joshua Smith. “Being recognized as a Specialist Partner affirms our unwavering commitment to our customers and highlights the real, everyday value the platform delivers.” The ServiceNow Partner Program recognizes and rewards partners for their diverse expertise and experience, driving opportunities, reaching new markets, and helping joint customers transform their businesses across the enterprise. Consulting and Implementation partners provide strategic guidance and expertise to help customers deploy, adopt, and scale ServiceNow solutions. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Optomi Professional Services headquarters in Atlanta, GA

Optomi Professional Services Announces Vice President of Public Sector and Strategic Accounts

August 27, 2025

Optomi Professional Services (OPS) is pleased to announce the appointment of Amy Cowling as the organization’s Vice President of Public Sector & Strategic Accounts.