Challenge

Employee reluctance to adopt ServiceNow, driven by a lack of understanding and confidence in navigating its features, resulted in a significant decline in the client’s productivity and operational efficiency. Facing an urgent need to effectively implement ServiceNow, the client partnered with Optomi Professional Services (OPS) to devise a strategy to seamlessly integrate the platform into employees’ daily workflows.

Solution

OPS implemented a comprehensive training program to provide employees with the critical skills and knowledge to navigate ServiceNow confidently. The program featured hands-on training sessions in a dedicated lab environment, allowing employees to practice using the platform. To enhance its effectiveness, interactive meetings were held with all teams to tailor the training content to their specific needs. All training sessions were recorded to facilitate ongoing learning and reference, allowing new employees to access the training materials at their convenience.

Testimonial

“The training program provided by OPS was a game-changer. Our employees are now empowered with the knowledge and confidence to fully utilize ServiceNow. This has led to significant improvements in productivity and overall efficiency.”

- Deputy Director of Application Support, Office of Information Technology

Impact

The training program’s implementation yielded notable improvements, with employee engagement in ServiceNow increasing significantly. As employees gained a deeper understanding of the platform’s capabilities and grew more confident in its use, productivity and operational efficiency soared. Additionally, the availability of recorded training sessions streamlined knowledge sharing and simplified onboarding for new employees, ensuring a consistent level of ServiceNow proficiency throughout the workforce.

Our operational solutions have empowered the client to unlock the full potential of ServiceNow, transforming their approach to technology and workflow management. Employees are now more engaged, confident, and proficient in using the platform, resulting in heightened productivity and streamlined operations. This newfound efficiency has not only optimized daily workflows but has also enhanced collaboration across teams, empowering the client to achieve their organizational goals more effectively and efficiently. Through our partnership, the client is now better equipped to drive innovation and sustain long-term success.

Take the first step toward seamlessly integrating ServiceNow to improve productivity and operational efficiency