Challenge

A leading global provider of digital commerce solutions for retailers and restaurants struggled to keep pace with new feature demands in the face of strong and innovative new entrants into the highly competitive POS market. The client originally outsourced several development squads to a large, renowned global IT consulting firm that was extremely expensive and grappled to deliver efficiently. With a need to improve new feature delivery velocity and volume for one of their flagship products, the client engaged Optomi Professional Services (OPS) to address their budget and capacity constraints head-on.

Solution

OPS deployed a nine-person scrum team with expertise in product development, software engineering, Agile delivery, and test automation. With proficiency in multiple programming languages, the team of polyglots provided exceptional flexibility and efficiency to enable continuous parallel development of full-stack product features in a complex product ecosystem. We addressed the client’s budget constraints by implementing a fixed sprint fee and fixed-capacity model, offering a significantly lower cost than the previous firm. This approach significantly accelerated the release and availability of updates for customers, allowing OPS to become a collaborative partner, identifying process gaps and proposing efficiencies that further increased velocity.



Impact

OPS resources acclimated quickly within a highly complex and demanding ecosystem, resulting in the offboarding of all development squads from the incumbent partner and solidifying OPS as the exclusive external feature team. All deliverables required 80%-unit test coverage, multiple peer code reviews by a globally distributed team of internal product SMEs, full test case automation within each sprint, and use of multiple device and printer emulators to ensure functionality across diverse hardware.

Beyond the client’s scoped deliverables, OPS provided:

1. A comprehensive assessment of the client’s existing Agile processes, improvement, and best-practice recommendations which were fully adopted, leading to increased velocity, quality, and feature release frequency.
2. Test automation best practices to enhance quality, velocity, and delivery efficiency.
3. Optimization recommendations for the client’s peer review, pull request, and CI/CD processes to maximize delivery throughput.

OPS leadership worked closely with client stakeholders to provide comprehensive guidance and thought leadership as they reorganized their internal development teams to mimic the team structure and tactics used by OPS throughout our engagement. Our proven model of success remains intact across this team and others within the organization, allowing OPS to make a continued impact for years to come.

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