OPS drives high-impact initiatives providing expertise and guidance aligned to your goals. Our unique approach cultivates hybrid teams who grow with our partners at scale, providing exceptional ServiceNow ROI and furthering our mission to create a new generation of tech talent.
Specialties:
Assessment, Roadmap Planning, Implementation, Training, Managed Services
Automation
Core Services
Integration Services
Intelligence and Generative AI
Administration and Configuration
Security, Governance, Risk, and Compliance
Areas of Expertise
OPS has proven success delivering optimum results in the following areas:
- Business Process Analysis (Business/ Domain Process Expertise)
- Solution Architecture (Product/ Application/ Domain specific SMEs)
- Product Management (Business/ Application/ Expertise)
- ServiceNow Development (Automation, Integrations, Flowdesigner, etc.)
- ServiceNow Administration (Configurations, Workflows, Break/Fix, etc.)
- Quality Assurance/ User Acceptance Testing
- End User Training
- Engagement Management
Our teams are custom-built to ensure expertise aligned to unique partner requirements.
Capabilities
Technology
Excellence
- IT Service Mgmt (ITSM)
- Security Operations (SecOps)
- IT Operations Mgmt (ITOM)
- IT Asset Mgmt (ITAM)
- Application Portfolio Mgmt (APM)
- Strategic Portfolio Mgmt (SPM)
Operational
Excellence
- Integrated Risk Mgmt (IRM/GRC)
- Third-party Risk Mgmt
- Business Continuity Mgmt
- Enterprise Asset Mgmt
- Sourcing & Procurement Ops
- Customer Service Mgmt (CSM)
- Field Service Mgmt (FSM)
- HR Service Delivery (HRSD)
- Workplace Service Delivery (WSD)
Integration, Gen AI, Intelligence, & Hyperautomation
- Integration Services/ Hub
- Web services
- Automation Engine
- App Engine
- Virtual Agent
- Performance Analytics
- Process Mining
- Vault
Core Services, admin & Configuration
- Integrated Risk Mgmt (IRM/GRC)
- Third-party Risk Mgmt
- Business Continuity Mgmt
- Enterprise Asset Mgmt
- Sourcing & Procurement Ops
- Customer Service Mgmt (CSM)
- Field Service Mgmt (FSM)
- HR Service Delivery (HRSD)
- Workplace Service Delivery (WSD)
We offer comprehensive, tailor-made ServiceNow solutions
Talent Services
Recruiting Expertise
National Talent Network
Business Process Consultants
Architects
Developers
Professional Services
Advisory
Methodologies
Delivery Management
Accelerators
Proprietary Talent Development Program
Managed Services
Resource Management
Platform Administration
Application Support
Env. & Health Checks
Quality Assurance
Take the first step towards maximizing ROI on your ServiceNow investment
About Us
Optomi Professional Services (OPS) is a 100% U.S.-based firm dedicated to providing IT services through three channels: talent, professional, and managed services. Collectively, our partners are provided with a comprehensive suite of services to fuel their technology initiatives through our two brands, Optomi and Provalus. Founded with a mission of giving back, we strive to make a positive impact on our consultants, clients, and communities.
